Professional Services
LET OUR EXPERTS HELP
SO YOUR SYSTEM IS DEPLOYED QUICKLY, EFFICIENTLY, AND MOST RELIABLY.
Designed with our customers in mind, these comprehensive, cost effective Professional Services provide a high level of technical support and ongoing value.
COMMEND
Service Level
Agreement (SLA)
- System configuration backup
- Prioritised tech support
- Remote updates for your software version
- Covering all Commend products
COMMEND
Programming
Services (CPS)
- Pre configuration & detailed documentation
- Factory Acceptance Testing (FAT)
- Remote support & technical assistance
COMMEND
Technical
Training
- E-Learning platform
- In-house training
- On-site training
COMMEND
SERVICE LEVEL AGREEMENTS (SLA)
The Commend Service Level Agreements (SLAs) have been designed to provide ongoing support for all Commend systems and clients. Effectively and efficiently responding to ongoing requirements while keeping systems updated within the installed version.
SLA Benefits
- Firmware updates to the latest supplied version
- Remote support and technical assistance on demand
- Commend system and backup management including documentation
- Immediate response time & efficient technical support
- Covers all Commend products
Included in SLA
- Direct call-in number & e-mail support as per your requirements
- Top of queue with 2 hour response time during business hours
- Dedicated technical support with remote access
- Firmware & Software updates within supplied version
- Upgrade license included
- Back-up of system configuration files
- Annual System health check
COMMEND
PROGRAMMING SERVICES (CPS)
Configuring systems to meet customer’s requirements. Optimising the system for plug and play operation - setting up call routing, input-output actions, individual device labelling, call transfers, interfaces and integrations. Full system backup kept secure for future expansions and changes. Comprehensive set of product manuals and project specific documentation provided.
Tech Support
- One year SLA with technical support provided with every pre-configured system
- Specialised remote support for technicians
Pre-Configuration Programming
- Commend System(s) pre-configured to meet the customer’s requirements
- Complete system backup stored in secure location
- In-house Factory Acceptance Tests (FAT) with Quality Assurance (QA) signed off by project engineer
Benefits
- Peace of mind that the system will be pre-configured to meet your requirements & timeline
- Plug and play capability reducing on-site commissioning time
COMMEND
TECHNICAL TRAINING
The Commend Academy provides Commend clients with up to date and concise technical training on the Commend solutions and products range. With Commend’s new Polygon E-learning platform, an annual subscription allows technicians to become certified via our interactive E-learning platform. Technicians now have the ability to stay up to date with lastet new product and technology launches. Plus, upon certification, technicians gain access to the training modules and documentation anytime.
For In-house & On-site technical training, please contact our office office(at)commend.com.au
For more details and to register, please visit our Training Area.
ON DEMAND TRAINING
If you want flexibility and to decide for yourself when, where and how you learn, then Training on Demand is exactly the right thing for you.
The acquisition of advanced technical skills requires specific education or training, often with a hands-on learning component and many advanced topical elements.
This form of learning is a method based on modules. Content from classic classroom training is taught in the original learning environments with manufacturer's documentation and exercise units in manufacturer-monitored quality.
- Certified Commend Module Training
- Dealer Specific Training
Project Specific Training
- Certified Commend Training
- System Configuration Training
- End User Training
For booking and further information please contact us.