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Schneider Intercom

Data Privacy Policy

Version 3.0 – 27 November 2024

Protecting your privacy is very important to us at Schneider Intercom GmbH. This is why we treat your personal data confidentially and in accordance with applicable legal requirements, especially as set forth in the EU General Data Protection Regulation (GDPR) and the applicable national data protection laws in the EU member states. On this web page we want to inform you about the processing of your data when you visit our website at www.schneider-intercom.de (hereinafter referred to as “website”), as required under Article 13(f) GDPR. “Personal data” means all information that refers to an identified or identifiable natural person: e.g., a name, address or e-mail address.

1. Controller

The entity responsible for processing your personal data on our website is:

Schneider Intercom GmbH (hereinafter referred to as “we”/“our”)
Heinrich-Hertz-Str. 40
D-40699 Erkrath

Tel.: +49-211-88285-0
Fax: +49-211-88285-211
E-mail info(at)schneider-intercom.de

Legal representatives
Managing directors: Detlef Witte, Nana Heinemann

Data protection officer
Our data protection officer is provided by SICODA GmbH www.sicoda.de.
You can contact the data protection officer at any time with questions about data protection:

SICODA GmbH
c/o DSB – Schneider Intercom GmbH
Rochusstraße 198
D-53123 Bonn

Tel.: +49-228-286 140 60
E-mail: datenschutz(at)schneider-intercom.de

2. Data processed, purposes for processing data, and underlying legal regulations

2.1. Website usage data

To analyse usage data of our website we use the services of etracker GmbH, Hamburg, Germany (www.etracker.com). We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to the strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with the ePrivacyseal data protection seal of approval.

Data processing is carried out on the basis of the statutory provisions of Art. 6 (1) lit. a (consent) of the General Data Protection Regulation (GDPR).

2.2. cLibrary

Our website offers you the opportunity to register for access to the cLibrary, our repository of software and documentation for our products and systems. Once you have completed your registration, we will e-mail you a confirmation message with a link for confirming your subscription. Your registration will be reviewed by an administrator, who will either approve or decline it. You will then be notified by e-mail whether or not your application has been approved.

We require the following personal details for your registration in order to verify your access authorization, as access is restricted to customers, dealers and partners only.

  • Title
  • First name, last name
  • E-mail address
  • Telephone
  • Company affiliation
  • ZIP
  • City
  • Country
  • Access credentials (user name and password)

Should you wish to change your data, you can do so under “Edit Profile” after logging in, or by e-mailing us

By registering you are providing the above-mentioned personal data voluntarily in order to be granted access to cLibrary and to enable us to perform our (pre-)contractual obligations towards you pursuant to Article 6(1)(b) GDPR.

  • Most recent log-in
  • Number of log-in instances
  • Page impressions
  • Duration of use
  • Downloads
  • Video views

This data will be analysed based on our justified interests (interest in website analytics to optimise the website and ensure customer satisfaction, Article 6(1)(f) GDPR). If we collect this data using cookies or similar technologies, we base our data processing on the consent of the user (Art. 6 (1) (a) GDPR).

We will process your data only to the extent necessary for the required purposes. In particular, we will store data in connection with your registration for cLibrary for the duration of your membership. The data will be deleted when the business relationship is terminated.

2.3. Newsletter

You are also welcome to subscribe to our newsletter on our website. The newsletter is published at monthly or bi-monthly intervals. It provides you with latest news from the world of security and communication solutions.

To send you the newsletter we need only your e-mail address. If you volunteer “additional information” about yourself, we will process this information for the following purposes:

  • If you decide to provide your first name, last name and salutation we will use this information to personally address you when sending the newsletter.
  • To be able to provide you with targeted information in the newsletter, we also collect and process details voluntarily provided by you regarding your company affiliation, topics of interest and industrial focus.

If you decide not to provide this “additional information”, we will not be able to fulfill the above-mentioned purpose, although we will be happy to provide you with our newsletter nonetheless. Once you have signed up for the newsletter, we will e-mail you a message with a link that will allow you to confirm your subscription.

By consenting to receiving the newsletter you implicitly consent to “performance measurements” being taken of your viewing and click-through behaviour. In particular, the following information will be tracked and generated on the system: Time of delivery, time and duration of page impressions, e-mail software (mail client) used, links followed (with time stamp).

Your data will be processed based on your voluntary consent (Article 6(1)(a) GDPR; par. 174 Austrian Telecommunications Act (TKG)). The details of the consent you provide will be saved by us for documentation and evidential purposes.

You may revoke your consent free of charge at any time and without giving reasons by clicking the “Unsubscribe link” provided at the end of each newsletter or by e-mailing us. Please note that, based on your consent, the legality of the transfer and “performance measurement” of data processed up to the time of your revocation will remain unaffected by your revocation.

If you have subscribed to our newsletter, we will store your data until the time of your revocation of your consent or until three years after the last time you have been in contact with us. We will store your declarations of consent and revocation for three years, starting from the date of receipt of your revocation.

2.4. Releases and Security Notifications

We are committed to providing our customers with products, systems and services that thoroughly address cyber security. Proper and timely handling of cyber security incidents and software vulnerabilities is one important factor in helping our customers minimise risks associated with cyber security.

You have the option of subscribing to notifications about security notices and releases via our cLibrary website.

To send you the notifications we need only your e-mail address. If you volunteer “additional information” about yourself, we will process this information for the following purposes:

  • If you decide to provide your first name, last name and salutation, we will use this information to personally address you when sending the notifications.
  • To be able to provide you with targeted information in the notifications we also collect and process details voluntarily provided by you regarding on which products and systems you would like to be informed (e.g. device platform, server, ...)

If you decide not to provide this “additional information”, we will not be able to fulfill the above-mentioned purpose, although we will be happy to provide you with our notifications nonetheless. Once you have signed up for the notifications, we will e-mail you a message with a link that will allow you to confirm your subscription.

By consenting to receiving the notifications you implicitly consent to “performance measurements” being taken of your viewing and click-through behaviour. In particular, the following information will be tracked and generated on the system: Time of delivery, time and duration of page impressions, e-mail software (mail client) used, links followed (with time stamp).

Your data will be processed based on your voluntary consent (Article 6(1)(a) GDPR; par. 174 Austrian Telecommunications Act (TKG)). The details of the consent you provide will be saved by us for documentation and evidential purposes.

You may revoke your consent free of charge at any time and without giving reasons by clicking the “Unsubscribe link” provided at the end of each notification or by e-mailing us. Please note that, based on your consent, the legality of the transfer and “performance measurement” of data processed up to the time of your revocation will remain unaffected by your revocation.

If you have subscribed to our releases and security notifications, we will store your data until the time of your revocation of your consent or until three years after the last time you have been in contact with us. We will store your declarations of consent and revocation for three years, starting from the date of receipt of your revocation.

2.5. Whitepaper Download

To download any of our whitepapers you are required to provide your full name, your centre of vital interests (main country of residence), and your e-mail address.

Once your registration is complete, a download link will be e-mailed to the address you have provided.

The identity of the persons who download our whitepapers is highly relevant to us, especially since our whitepaper registration service is also accessible to our competitors. We will therefore process your data for the purpose of our legitimate interests as defined in Article 6(1)(f) GDPR.

If you have registered for one of our whitepapers, we will store your data for 6 months.

2.6. Contact

2.6.1. Contact Forms

When you contact us by completing a form on our website (Contact, Technical Support, Certified Partners) or by e-mailing us, the details you provide (first name, last name, e-mail address, telephone number, company, country, project title, optionally your address, and your message to us) will be stored on our servers for processing purposes.

In this case, the processing of your data is necessary to enable us to perform our contractual obligations pursuant to Article 6(1)(b) GDPR.

The data collected in connection with your contacting us will be deleted after 6 months. A contact request is considered closed only it can be established from the circumstances that the issue has been concluded.

2.6.2 Survey Form

You have the opportunity to participate in online surveys on our website. It’s a quick-and-easy way to share your thoughts and provide feedback on our products.

If you wish a response to your feedback, you can fill in your contact details (name, e-mail address, telephone number, company and optionally your address) on the feedback form.

In this case, the contact details you provide, as well as your message, are processed for the purpose of performing (pre-)contractual steps pursuant to Article 6(1)(b) GDPR.

2.7. Registering for Trainings and Events

On our website you also have the opportunity to sign up for training courses and events. When you do so, we need the following details: 

  • First name, last name
  • Company affiliation
  • E-mail address
  • Number of participants/seats to be reserved
  • optionally your address, telephone number and remarks.

We will process your data exclusively for the purpose of organising the booked training sessions or events, and for providing attendance certificates etc., as required.

The processing of your data (name, company affiliation, e-mail, number of participants) is required for us to organise the training sessions or events, as provided for in Article 6(1)(b) GDPR.

If you register for a training or event, how long your data will be stored depends on the event organiser and the event itself. For example, if you register for a multi-level certification program that spans several training courses and requires a regular annual re-certification, your data will be retained until certification is granted. Insofar as we require your data for accounting purposes, we will store them for a period of ten years, subject to applicable storage requirements in accordance with corporate accounting and tax laws.

2.8. Job Applications

You have the opportunity to apply for a job at Schneider Intercom GmbH and associated regional sales organisations via our website. To do so, enter your name., e-mail address and message in the online application form. You may also upload files (such as your CV). You also have the option of applying to us by e-mail and sending us your application documents in this way.

We will process your data exclusively for the purpose of processing your application pursuant to Article 6(1)(b) GDPR).

If you submit a job application which we have to decline or you cancel, we will keep your data on file for 6 months (starting from the date of rejection) for documentation and evidence keeping purposes pursuant to Article 6(1)(f) GDPR. After this period your data will be deleted. If we accept your job application, the data you have submitted for your application will be retained for the duration of your subsequent employment.

3. Web Server Logs

3.1. Purpose and Legal Basis

When you access our Internet content, the resulting connection details will be logged on the server.  
These details include the following:

  • the IP address of the system used to access the website
  • browser details, such as operating system and screen resolution
  • the website being accessed
  • the referring website
  • the time of access

We use logged data only to conduct statistical analyses for the purpose of providing, securing and optimising our web content, which constitutes our legitimate interests as defined in Article 6(1)(f) GDPR. However, we reserve the right to inspect log files retroactively in case of concrete evidence that warrants reasonable suspicion of illegal use.

The details, including the IP address, are logged for the first three days and will be used for the purpose of developing our services and to conduct security-relevant analyses, as in the event of a cyberattack. After three days the log files will be anonymised and archived for up to 30 days, and then deleted, except if keeping them is required by law or necessary to defend a legitimate claim.

4. Cookies

4.1. What is a Cookie?

A cookie is a small text file that stores the visitor's website settings (such as login data, selected language, other display settings). Cookie technology is used on virtually every website on the Internet. A cookie is downloaded via your Internet browser when you visit a website for the first time. Whenever you visit that website with the same device, the stored cookie and its content will be transmitted either to the website that created it (first-party cookie), or to an associated website (third-party cookie). This allows the website to detect that your browser has loaded it before. In some cases, a different content may be displayed based on that information.

Some cookies are quite useful, as they can improve your user experience when you re-visit the same website. If you are using the same device and browser as during your first visit to the website, the cookies will identify, for example, your preferences or the way you use a web page. Based on this information the offers shown on the page can be customised to suit your individual needs and interests.

There are various types of cookies, which, depending on their functions and properties, remain on the user's computer or mobile device for different lengths of time: session cookies, which are automatically deleted when the browser is closed, and persistent cookies, which remain stored on the user's device for a predetermined period of time.

4.2. Legal Basis for the use of Cookies

Some cookies require your consent before they can be used on your device; other cookies may be used without your express consent, as they are technically necessary for rendering our services (“necessary / essential cookies”).

Necessary cookies are required for the website to function properly, They can therefore not be disabled on your systems. Cookies are normally created only in response to an action on your part equivalent to requesting a service: for example, configuring data privacy settings, logging into a user account or filling in an online form. You can set your browser to block these cookies or to notify you about them. If you do so, some parts of the website will not function properly. The data are processed for the purpose of ensuring data security, preventing misuse and optimising the website. The processing of the data therefore serves our legitimate interests as defined in Article 6(1)(f) GDPR.

We will use other cookies (statistics and marketing cookies) on our website only subject to your express prior consent pursuant to Article 6(1)(a) GDPR. When you use the website for the first time, you can either accept all cookies by clicking the ‘Accept all’ button in general or select or deselect each individual type separately and confirm with the ‘Accept selected’ button. If you do not select any additional cookies, no cookie-based services requiring consent will be loaded. You can change the setting at any time. To do this, click on the icon (shield) in the bottom left-hand corner of the page (always visible).

Specific details about which cookies are activated for which purposes can be found in the Cookie List.

4.3. Managing ad Deleting Cookies in a Browser

If you want to block or delete cookies on your computer, you can do so via your browser’s configuration settings. As for managing cookies, most browsers offer an option to accept or decline all cookies, or only specific ones. You also have the option of being prompted every time a web page wants to store a cookie on your system. The methods for managing and deleting cookies may vary depending on your browser. To find out how to manage or delete cookies in your browser, we suggest you check your browser’s help function or visit https://www.aboutcookies.org. There you will find step-by-step instructions on how to manage cookies in the most common browsers.

If you delete all of your stored cookies, you will have to repeat the opt-out process when you visit our website again. This also applies if you are visiting our website using a different computer.

Note that if your local Internet security settings are set to a high level where cookies are blocked, we will not be able to process your opt-out request. In that case, a message to that effect will be shown. You can then re-try the opt-out procedure with less severe security settings.

You can change the settings set at the beginning of the consent banner at any time. To do this, click on the icon (shield) in the bottom left-hand corner of the page (always visible).

5. Who we are sharing your Data with

We will share your personal data as necessary with the following third-party service providers (Processors):

  • IT service providers and/or providers of data hosting or data processing or similar services;
  • other service providers as well as providers of tools and software solutions that likewise support us in rendering our services and act on hour behalf (including providers of marketing tools, marketing agencies and communication service providers).

All of our Processors will process your data only on our request and based on our instructions so as to enable us to render the above-mentioned services.
Furthermore, we will share your personal data as necessary with the following recipients:

  • any third parties involved in the fulfilment of our obligations to you (e.g. payment service providers);
  • third parties to the extent required to serve our legitimate interests (e.g., chartered accountants/auditors, insurance providers in case of an insurance claim, legal representatives if required, etc.)
  • official authorities and other public institutions, to the extent required by law (e.g., financial authorities, etc.).

Inasmuch as we or third-party services commissioned by us process your data in a country outside the European Union (EU) or the European Economic Community (EEC), this processing is limited to the extent necessary for us to fulfill our (pre-)contractual obligations, subject to your consent and based on a legal commitment, or in order to serve our legitimate interests. We have implemented suitable and appropriate measures to guarantee conformity with data protection regulations when transferring your data to a required third country (e.g., adequacy decisions, binding Corporate Rules or standard data protection clauses). We will, upon your request, provide you with a copy of these adequate guarantees regarding the processing of your data in third countries by ourselves or third parties. Where no sufficient guarantee exists regarding the transfer of data, the data may be transferred in individual cases based on your voluntary consent.

6. Duration of Storage

We only store your personal data for as long as it is necessary for the purpose for which your data was collected or for as long as statutory retention periods oblige us to store your data.

In the event that personal data concerning you is processed on the basis of your consent, we will store your data until you withdraw your consent or, in the event that your consent is not withdrawn, for the maximum storage period specified by us in accordance with the principles of proper data processing.

For further information on the storage period, please refer to the description of the respective data processing.

7. Your Rights

You have the right to information, rectification, erasure and restriction of processing of your personal data, as well as the right to data portability.

Furthermore, you have the right to withdraw any previously given consent to the processing of your personal data. The legitimacy of the processing of personal data up to the time of your withdrawal will remain unaffected by the withdrawal.

You have the right to object to the processing of your personal data.

Should you have reason to assume that the processing of your data might violate data protection laws or that your right to data privacy has been otherwise violated, please feel free to notify us about your concerns. To do so, please contact us using the contact options provided in point 1. In addition, and irrespective of any prior notification submitted to us, you have the right to lodge a complaint with the appropriate supervisory authority.

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