Learn what we at Schneider Intercom mean by Conversational AI
What is
Conversational AI?
Artificial Intelligence (AI) is the futuristic buzzword that's taking the world by storm! From self-driving cars to smart robots, AI has revolutionized our world. But its impact is not limited to machines alone.
In the realm of communication, AI has transformed the way we interact with technology. With cutting-edge solutions that simulate human conversations, AI has elevated voicebots to automation platforms that drive operational efficiency. Plus, AI's unparalleled computational capacity has enabled companies to provide professional customer care services, once thought impossible! The future is here, and it's AI-powered!
Chatbot vs. Conversational AI
What is the difference?
On the surface, Chatbots and Conversational AI may seem to be similar, but under the surface they operate in completely different ways.
Voicebots use keyword matching, which allows them to solve only a limited set of pre-defined problems, but Conversational AI uses advanced techniques to ‘understand’ the intent behind a question and provide accurate and relevant responses. This makes Conversational AI a much more powerful solution for complex queries and tasks.
The Value of Conversational AI
