The fastest hotline for e-charging stations
Safe and Smart City SolutionsEnsuring customer satisfaction with high-speed customer service connections
E-mobility is set to shift into high gear, especially in urban environments. As the distance range of e-vehicles is growing, they are gaining in popularity, with operators already gearing up their efforts to build an area-wide network of e-charging stations. Efficient round-the-clock customer service and troubleshooting assistance is essential to keep things going smoothly at an e-charging station.
Schneider Intercom helps to provide fast, instant and straightforward customer assistance by means of compact Intercom terminals or build-in modules for charging stations in combination powerful management software for customer support desks. They are designed specifically to help keep the charging voltage up and stress levels down.
For the benefit of customers...
Charging won’t start? Customer card doesn’t work? There’s an easy solution: contact Customer Service within seconds, using an easy-to-operate Commend Intercom terminal next to the charging column (or built into it). Offering high-level service quality like that helps to keep customers happy even in case of a problem:
- Fast call centre connections – faster than by telephone
- Crystal clear audio quality, even with traffic noise in the background, thanks to special functions such as IVC (Intelligent Volume Control)
- Natural hands-free conversation experience via Open Duplex, at distances up to 7 m from the Intercom station: very handy, e.g. for following hands-on instructions given by customer service staff
- Instant emergency call at the push of a button or a simple tap gesture: provides extra safety and reassurance around the clock; calls can be connected to security staff or directly to the police.
...and additional benefits for operators
Problems at the e-charging point cause downtimes and may disrupt the flow of business. Technical hickups require fast, competent assistance to be fixed as quickly as possible. Having to call a hotline number by phone is often considered a hassle. In case of a problem customers tend to seek assistance in a nearby shop or business, causing unnecessary disruptions. Commend solutions enable help on a completely different level, providing
- fast troubleshooting via direct communication connections to competent customer help staff
- automatic identification of caller location at the control desk facilitates the troubleshooting process
- optimised call response workflows with convenient call management, call prioritisation and transparent reporting – designed specifically to enable efficient call processing and workload relief, as well as targeted resource planning
- permanent connection monitoring and functional self-tests that help to keep maintenance and operating costs down
Intercom stations and communication columns
- Most vehicular entrance and exit gates, pay-on-foot machines and ticket vending machines in modern car parks rely on the same trusted customer service worker: Commend communication technology
- The proven audio/video Intercom modules integrate seamlessly into e-charging stations and are optimised for easy, intuitive user interaction.
- Thanks to its modular design, the Communication Pillar can be customised with respect to its components and functions to suit individual requirements. This allows operators to keep up with the changing demands of Smart City environments.
- Custom designs and colour options let the pillars blend in seamlessly with the operator’s branding environment.
